Preserve the exact message
Copy the text or code without shortening it and note when it appears. Include the complete pump label and the name of the controller or app, if known. A description such as “the computer is bad” gives the supplier too little to evaluate.
Ask what the replacement actually contains
Request confirmation of whether the proposal includes the drive, display, covers, configuration and commissioning. Have a qualified business diagnose the failure. Do not open electronic enclosures or attempt component-level electrical repairs to identify a part.
What to have ready
- Exact error wording or description of the display
- Pump model and installed control system
- Replacement contents and programming responsibility
A common question
Is every controller for a pump family interchangeable?
Ask the manufacturer or supplier to confirm the exact version and reference. A family name is not a compatibility approval.
A useful starting message
My pump displays [exact message]. Please diagnose the control issue and identify the exact drive or interface required, including setup.
Replace the bracketed details with your equipment information. The request is reviewed by you before it is saved.
Use this guide to start a request →